I think my Thinka is broken

Is Your Thinka Not Working? Here’s What to Do

We understand how frustrating it can be if your Thinka device isn’t working properly. Don’t worry—before reaching out to support, try these simple troubleshooting steps to quickly resolve the issue:

• Check the LED Indicator:
  Take a look at the LED(s) on your Thinka. Normally, the LED should be solid green. If you see a different color or if the LED is flashing, this could indicate a specific problem. Find out what each LED color means by visiting our LED color guide.
• Access the Web Interface:
  Try accessing the Thinka web interface. Need help? See our guide on finding your Thinka on your network.
• Restart Your Thinka:
  Sometimes a simple reboot can fix the problem. Learn how to restart your device here.
• Network Connection Check:
  Look at the small LEDs next to the network port; they should be green and orange. If they’re lit or flashing, your Thinka is connected to the network. You can also install the Thinka Companion app for further setup.
• Find Your Device on Your Router:
  Try locating your Thinka’s DHCP address through your router settings.

If these steps don’t solve the issue, note your Thinka’s serial number and contact our support team at support@thinka.eu. We’re here to help!