HomeKit
Z-Wave
Voice assistants
Works with
We're sorry to hear that you are experiencing issues with your Thinka. Before contacting support there are a couple of things that you can do.
First of all have a look at the LED(s) on the Thinka. The color and the fact that it is flashing or not, is an indication for a possible problem. The LED should normally be solid green. If it is another color, please look at what-do-the-colours-of-the-led-on-the-thinka-mean
Second you could try to reach the web interface of your Thinka, see how-do-i-find-my-thinka-on-my-network
If you still have problems with your Thinka, try to reboot your Thinka, see how-do-i-reboot-my-thinka
If that does not work, check whether the little LEDs next to the network port are on, they should be green and orange. If they are on (or flashing) your Thinka has connection to the network, and you can install the Thinka Companion app, see what is the companion app?
Alternatively you could try to find your Thinka by looking up its (DHCP) address on your router.
When all this fails, please note your Thinka's serial number and contact support@thinka.eu
To pair your Thinka with HomeKit you first need to install the Thinka Companion app on your iOS device. When you first open the app, iOS 14 and higher will ask for permission: "Thinka" would like to find and connect to devices on your local network. HomeKit setup only works through the local network. You can verify that the Thinka Companion app has Local Network access in the iOS Settings app:
Settings appSearchLocal Network
You can add the device yourself from the web UI of your Thinka. Click "Add Device" at the top of the page, and follow the instructions. You can see the screenshots of the instructions for a sample device as follows. These steps might differ from device to device.
Click "Start" Button
Now turn Z-Wave device in to inclusion mode and then wait for Thinka finding device
Press "Submit" button
For secure Z-Wave devices it needs to be entered PIN which is the first 5 digit of DSK. Otherwise this screen will not appear.
Now device has been added successfully. Now you can set the name and room by typing "Set name and room" button or just keep the name and room as default by clicking "Done" button
There are two things that should be connected. One is power adapter and the other one is a network cable.
You can remove a device from the web UI of this Thinka. Click the "Device -" icon which means removing device that is at the top of the page, and follow the instructions. The manual that is available for this device will have instructions on how to exclude this device. Most of the time you will have to triple click the "B" button. Here is the images for help to show removing a device
Click "-" to start removing device
Click "Start" button
Set your device in to learn(exclusion) mode and wait it to be excluded.
Removing Z-Wave device has been completed
To pair your Thinka with HomeKit you first need to install the Thinka Companion app on your iOS device. Make sure you grant local network access when you first open it.
The Thinka Companion app lists available Thinka's for pairing. First select your Thinka, then select Choose a Home and pick the HomeKit Home you want to pair with. Enter the PIN number from the Thinka device
Note: a device will only show up in HomeKit when it has both a name and a location These can be set either during inclusion on the information tab or when using the Smart Start option of the Thinka Companion app.
The Thinka Companion app lists the Thinka's it found on the network that are not yet paired to HomeKit.
We have examples
We have examples for:
In order to find your Thinka on your local network, use your browser to go to https://setup.thinka.eu and fill in the serial number of your Thinka. We will then redirect you to your Thinka on your local network. If your Thinka is protected by a password, provide it, and you will be directed to the Settings page, where you can manage your Thinka via this web interface.
It may be handy to bookmark the web interface of your Thinka, so you do not need to go to the setup.thinka.eu site again.
This means your Thinka is either updating its software or is not working OK. In the latter case it probably can not connect to the KNX system or your network. Download and install the Thinka Companion app, and try to find your Thinka on your network.
Do not power off your Thinka, wait at least 10 minutes before resetting it.
Thinka supports SmartStart, which means devices are added automatically to network without having to manually configure a new device.
You can add devices by scanning their QR code with the Thinka Setup App. When you eventually power the devices they will be included into the Z-Wave network within 10 minutes.
These devices are shown in the list below. Notice that you can add and delete these SmartStart devices to and from the list too. Deleting will not delete them from the network, just from the provisioning list.
To add to the provisioning list manually, you'll need to add at least the DSK (Device Specific Key) of the device.
The provisioning list is currently empty, scan a SmartStart device or click on the button below to add a device to the list.
You can go to provisioning list by "Settings" -> "Z-Wave" tab. Here is the provisioning list part of Thinka web app;
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